Speaking

Coming soon - video downloads of example presentations.

Virtual Xpert consultants can prepare and deliver presentations on any topic detailed in our areas of expertise. Additionally, we regularly prepare presentations that address changing business environments and practices. A few examples of our current presentations are:

"Latest trends and the future of e-commerce"

• Online malls, stores and auctions and how they have changed over time.
• Have portal sites, such as Yahoo!7 and nineMSN succeeded in pushing shoppers to their partner online stores?
• A brief overview of current internet payment systems, including eBay's PayPal
• Analysis of the effectiveness of online only services and the future of PayPal's effective monopoly. Does Google's entry into this area with " Google Checkout" anticipate a wave of competition?
• A brief discussion of th efailings of the online merchant account offer from Austrlaian banks. Why is this so poor in comparison to other countries and make online commerce difficult for small and medium busines in Australia.

"Managing corporate knowledge for effective staff turnover"

• Brief introduction to knowledge management (KM) concepts.
• Knowledge management is more than just a comprehensive corporate intranet. Analysis of current technology developments designed to facilitate knowledge transfer and collaboration across organisations of all sizes.
• Preparing standard operating procedures (SOPs) tends to capture the explicit knowledge of your employees. This is generally the things that are easist to learn when a new staff member starts. Tapping implicit knowledge is a more complex process.
• KM for succession planning. Knowledge management practices can also be applied for turnover of "C"-level executives. This is generally more difficult, because only the board can enforce compliance.

"Changing practices and culture in a project lifecycle"

• Brief introduction to the ideas of change and project management.
• Although a change project involves "soft" skills and practices, it can still benefit from the rigour of a project management approach.
• Identifying your primary "change agent": should this be a project or program manager, or, the senior executive responsible for the outcomes.
• Building support and momentum for change should be a tightly controlled process. You need to measure your success in building momentum at milestone points along the project path.
• Communication is the key to successful change. This means your strategy should be clearly defined and communicated to all stakeholders.
• Technology can be useful to facilitate open lines of communication between management and staff.